Now that’s a lot of enquiries!

Now that’s a lot of enquiries!
2640 reference enquiries in one month
9 September 2010

The National Library’s Ask a librarian service answers hundreds of offsite reference enquiries each month.  The majority of these enquiries are received via our online enquiry form, though we also receive reference enquiries by phone, letter, fax, email, and chat. To give an idea of figures, in August Library staff answered 2640 reference enquiries from offsite users.  Of these, 1165 came in via the online enquiry form, 822 through our phone enquiry service and 471 by letter, fax or email.  National Library staff also answered 182 chat enquiries via the national collaborative AskNow chat service.