Document Supply Service charges, payment methods and service levels

The National Library of Australia adheres to the Interlibrary Resource Sharing (ILRS) code.

Service levels and charges

Charges apply to all requests and are in Australian Dollars.

Service Level

Maximum turnaround time measured from the time of receipt of request to time of despatch

Australia (GST inclusive)Neighbouring Australia (New Zealand and South West Pacific)

International

(Rest of the world)

Core

Material or negative response is sent within 4 working days.

$16.50
plus delivery charges if applicable.
$15.00$15.00 per copy $37.00 per loan

Rush

Material or negative response is sent within 24 hours of receiving the request

$33.00
plus delivery charges if applicable.

Copy
Express Post $8.30 Australia only

Loan Courier
$12.40 Australia only

$30.00
plus delivery charges if applicable.

$30.00 per copy

$52.00 per loan

plus delivery charges if applicable.

Express

Material or a negative response is sent within 2 hours of receiving the request. (Loans only applicable to ACT libraries)

$49.50 plus delivery charges if applicable.

Copy Express Post $8.30 Australia only

Loan Express Post $12.40 Australia

$45.00 per copy

plus delivery charges if applicable.

$45.00 per copy

plus delivery charges if applicable.

What is included in a request?

  • A loan of one monograph title, one microfiche title or up to 10 consecutive reels of a microfilm title per request; or
  • A copy of up to 50 consecutive pages from a publication. Any additional pages copied – charged at $4.00 per 50 pages or part thereof for Australian libraries and $3.60 for overseas libraries. Hard copies in colour attract an additional $2.50 per page for Australian libraries and $2.25 for overseas libraries.

Payment Methods

The following payment methods are available to registered libraries:

  • Automatic payment for LibrariesAustralia Document Delivery member libraries. LINK
  • Automatic payment for OCLC IFM and SHARES member libraries requesting via OCLC World cat resource sharing LINK
  • Credit card (pre-payment) Credit card details must be supplied with the request. The accepted credit cards include Mastercard, VISA and American Express.

Monthly account (payable by cheque, credit card, or IFLA vouchers) Monthly invoices will be issued for requests supplied to registered libraries. Invoices will be issued monthly, regardless of the level of activity.