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Service Levels
|
Service Level |
Maximum turnaround time |
| Express |
2 hours Material or a negative response is sent within 2 hours of receiving the request. (Loans only applicable to ACT libraries) |
|
Rush |
24 hours Material or negative response is sent within 24 hours of receiving the request |
|
Core |
4 working days Material or negative response is sent within 4 working days. |
- Copies Direct
- Borrowing Conditions
- Contact Document Supply Service
- Copyright and document supply for libraries
- Document Supply Service Charges - current
- Guide to best practice for Interlibrary Resource Sharing in Australia
- Non-registered Libraries
- Payment Methods
- Registered Libraries
- Service Levels
- Useful links
