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Document Supply Service > Service Levels
See also: ILRS
Code
Service Levels
Service Level |
Maximum turnaround time
(measured from the time of receipt of request to time of despatch)
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| Express |
2 hours
Material or a negative response is sent within 2 hours of receiving the request. (Loans only applicable to ACT libraries) |
Rush |
24 hours
Material or negative response is sent within 24 hours of receiving the request |
Core |
4 working days
Material or negative response is sent within 4 working days. |
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