Document Supply Service

See also: ILRS Code

Service Levels

Service Level

Maximum turnaround time
(measured from the time of receipt of request to time of despatch)

Express

2 hours

Material or a negative response is sent within 2 hours of receiving the request. (Loans only applicable to ACT libraries)

Rush

24 hours

Material or negative response is sent within 24 hours of receiving the request

Core

4 working days

Material or negative response is sent within 4 working days.

 

Top

About This Site | Copyright | Privacy | Accessibility | Site Map | Site Search | Content A-Z | Contact Us