This is the first issue of an irregular information sheet called Service Points, produced by the Document Supply Service of the National Library of Australia. This publication has come about as a result of the Service Evaluation Questionnaire we issued to our major clients in March last year. In your responses to that survey, many of you indicated that you wished to know more about our services, our policy in certain areas, and how we operated. Hopefully, Service Points will do all those things. We also aim through this newsletter to give you information which will allow you to assist us in providing and improving our service.
Some topics which we will cover in the following months include our fax service, request formats, explanations of our messages, tips for having your requests processed more quickly, locations services (both overseas and Australian), payments systems, plus some general information about the Document Supply Service. Your suggestions for topics to be covered, or any issues of policy/service that require clarification, are always welcome and can be directed to Helen Jackson on (02) 6262 1421.
This first issue provides you with a list of contact phone numbers to help you directly locate the person you want to speak to regarding our interlibrary loan service.
General information and policy: (02) 6262 1421 or (02) 6262 1269
Fast Track telephone: (02) 6262 1438
Fast Track problems: (02) 6262
1415
Loans - extensions/reservations: (02) 6262 1603
Loans -
damaged/lost books: (02) 6262 1603
Loans - delivery problems: (02) 6262
1420
Payment problems: (02) 6262 1269 or (02) 6262 1229
Purchase of
ALIA vouchers: (02) 6262 1269 or (02) 6262 1229
ACT Pigeon Holes: (02) 6262
1420
ABN ILL request queries: (02) 6262 1603 or (02) 6262 1421
ILANET
request queries: (02) 6262 1229 or (02) 6262 1269
Ariel queries: (02) 6262
1421 or (02) 6262 1415
Facsimile: (02) 6273 2719
Email: docss@nla.gov.au
The National Library also has other major lending areas, which operate in co-operation with the Document Supply Service. Their phone/fax numbers are included for your information.
Asian Collections: (02) 6262 1500 (phone enquiries)
Newspaper/Microcopy: (02) 6262 1590 (phone enquiries)
Film and Video
Lending Service: (02) 6262 1348 (film bookings), (02) 6262 1361 (film
enquiries), (02) 6262 1634 (facsimile)
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