1.1 An Overview
1.2 The Information Technology Environment
1.3 The Role of Information Technology in Government
1.4 Coordination of Information Technology
2.1 The Role of Information Technology as a Change Agent
2.2 The Critical Issues for Management
2.3 The Path to Change
2.4 Evaluation Criteria
2.5 Mission for Information Technology
2.6 Guiding Principles for Information Technology
2.7 Moving Forward
3.1 Improving Return on IT Investment
3.2 Diversity of Choice of Delivery
3.3 Personalised Interaction
3.4 The Future Nature of Work
3.5 Client Service
3.6 Transforming Service Delivery
3.7 Client Service as Coalitions of Interest
3.8 Enhancing Performance of Client Service Staff
3.9 Privacy and Security
4.1 The Challenge
4.2 The Plan
4.3 The Service Delivery Network
4.4 The Old versus The New
4.5 Management Autonomy
4.6 Agreed Standards
4.7 Measure of Performance
4.8 Integration and Interoperability
4.9 Scale Economies for Consolidation
4.10 Benchmarking
4.11 People Issues - Background
4.12 Skill Base
4.13 Turnover and Mobility
4.14 Contracting
5.1 Opportunity for Greater Flexibility in Procurement
5.2 Simplified procurement process
5.3 Government IT Conditions
5.4 Partnering
5.5 Existing Industry Policy
5.6 Australian Industry Issues and Opportunities
5.7 Ability to Compete in Australia and Overseas
5.8 Role of Multinationals
5.9 Commercialisation Opportunities
5.10 Constraints on Innovative Solutions
5.11 Procurement of Standardised Applications
6.1 Introduction - The Outsourcing Debate
6.2 Whole-of-government Approach
6.3 The Cost Saving Argument
6.4 Outsourcing and Core Business
6.5 Opportunities
6.6 Issues
6.7 Implementation
7.1 Chief Information Officer
Last Updated: 14 March 1995