CONTENTS


Summary of Recommendations

Introduction

Context of the Review


1 The Current Environment

1.1 An Overview

1.2 The Information Technology Environment

1.3 The Role of Information Technology in Government

1.4 Coordination of Information Technology

2 Framing the Future

2.1 The Role of Information Technology as a Change Agent

2.2 The Critical Issues for Management

2.3 The Path to Change

2.4 Evaluation Criteria

2.5 Mission for Information Technology

2.6 Guiding Principles for Information Technology

2.7 Moving Forward

3 Realising the Potential

3.1 Improving Return on IT Investment

3.2 Diversity of Choice of Delivery

3.3 Personalised Interaction

3.4 The Future Nature of Work

3.5 Client Service

3.6 Transforming Service Delivery

3.7 Client Service as Coalitions of Interest

3.8 Enhancing Performance of Client Service Staff

3.9 Privacy and Security

4 The Management Challenge

4.1 The Challenge

4.2 The Plan

4.3 The Service Delivery Network

4.4 The Old versus The New

4.5 Management Autonomy

4.6 Agreed Standards

4.7 Measure of Performance

4.8 Integration and Interoperability

4.9 Scale Economies for Consolidation

4.10 Benchmarking

4.11 People Issues - Background

4.12 Skill Base

4.13 Turnover and Mobility

4.14 Contracting

5 Value for Money

5.1 Opportunity for Greater Flexibility in Procurement

5.2 Simplified procurement process

5.3 Government IT Conditions

5.4 Partnering

5.5 Existing Industry Policy

5.6 Australian Industry Issues and Opportunities

5.7 Ability to Compete in Australia and Overseas

5.8 Role of Multinationals

5.9 Commercialisation Opportunities

5.10 Constraints on Innovative Solutions

5.11 Procurement of Standardised Applications

6 The Outsourcing Option

6.1 Introduction - The Outsourcing Debate

6.2 Whole-of-government Approach

6.3 The Cost Saving Argument

6.4 Outsourcing and Core Business

6.5 Opportunities

6.6 Issues

6.7 Implementation

7 Implementing Change

7.1 Chief Information Officer

Appendix 1 List of Submissions

Appendix 2 List of Organisations and People Consulted

Appendix 3 References

Appendix 4 IT Strategic Plans

Appendix 5 Results of The Survey

Glossary


Commonwealth of Australia

Last Updated: 14 March 1995