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End-user initiated interloans: placebo or
panacea?
Shona McCartin and
David Reid
Abstract | Paper in
Portable Document Format (PDF) Presentation in Microsoft® PowerPoint®
format
The presenters will report on a
pilot project that enabled end-user patrons to submit their own interloan
requests. Lincoln University and the National Library of New Zealand undertook
this project jointly between October 2002 and January 2003. It was promoted to
Lincoln's users as DIY-Interloans (Do-it-Yourself-Interloans). This work was
foreshadowed in the Te Puna Strategic Direction document in 2000 that
identified a future initiative to "Investigate options for responding to
emergent demands for direct use of National Library products and services."
Further impetus came from the strong theme expressed at the 7th International
Interlending and Document Supply Conference of end-user initiation of requests.
This paper will describe the pilot
project and its guiding principles within the context of the New Zealand's
national library utility, Te Puna. The authors will address a number of
issues:
- The constraints of end-user
mediated interloans within a utility environment
- The resulting decisions
reached
- The impacts of the
pilot
- Trends that emerged
- What end-users thought of the
process, and
- The final report and its
recommendations.
Lastly the authors will address
the issue of the future for end-user initiated requests in the New Zealand
context. |