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The World's best benchmark
Pentti Vattulainen,
Mary E. Jackson and
Tom Ruthven
Abstract| Paper in
Portable Document Format (PDF) Presentations in
Microsoft® PowerPoint® format Introduction, Part
1: Australia, Part 2: Nordic
countries, Part 3: North America
This paper will examine what is
world-best practice for interlending operations by comparing the results of the
benchmarking studies undertaken in North America, the Nordic countries and
Australia. The three studies used similar methodologies and analyses and whilst
many of the results were similar, some indicators of efficiency and
effectiveness did not appear in all three studies and there were differences in
the emphasis for other indicators.
Placing this in the context of the
time each study was undertaken, the infrastructure and interlending culture and
history of the three regions helps us come to an understanding of the generic,
underlying principles of making interlending operations effective and efficient
regardless of location.
The changing aspects of what makes
an effective and efficient operation are also discussed and predictions are
made of what will make operations continue to be effective and efficient in the
future.
Some serendipitous results of the
studies will also be highlighted. |