Author Archives: Mel Hunt

Libraries Australia Document Delivery (LADD) outage on 20 February from 6-10pm

The Libraries Australia Document Delivery (LADD) service will be unavailable on Saturday 20 February from 6.00pm-10.00pm (AEDT) due to a server migration. We apologise for any inconvenience. Regards, Mel Hunt Mel Hunt | Manager Libraries Australia Member Services | National more...

Posted in Document Delivery service | Leave a comment

Trove 7 is coming!

Dear Colleagues, After consultation, testing and much collaborative effort with Trove’s partners, we are very pleased to announce that Trove 7 will be launched on 25 February 2015. This will be one of the largest updates in Trove history and more...

Posted in Related services | Leave a comment

LA Help Desk opening hours over Christmas/New Year 2015-16

The Libraries Australia Help Desk will operate during the following hours over the Christmas and New Year period: Monday 21st December 9.00am – 5.00pm (AEST) Tuesday 22nd December 9.00am – 5.00pm (AEST) Wednesday 23rd December 9.00am – 5.00pm (AEST) Thursday more...

Posted in Help Desk news | Comments closed

VDX hosted LADD system - response to feedback from members

The National Library of Australia transitioned from a locally installed to a hosted environment for the VDX system for Libraries Australia Document Delivery (LADD) service in mid-October 2015. We have received some very useful feedback already, and in response to more...

Posted in Document Delivery service | Comments closed

Update re Disruption to Libraries Australia Record Export Service

The recent disruption to Libraries Australia Record Export Services (RES) files has been resolved. Missing records exported between 1600 on the 19th October to 1600 on the 20th October will be available in your next scheduled download file. Please contact more...

Posted in Search service | Comments closed

Disruption to Libraries Australia Record Export Service

We are experiencing some technical difficulties with the Libraries Australia Record Export Service with no files available since late yesterday. We are working to rectify the problem and will advise as soon as the files are available. We apologise for more...

Posted in Search service | Comments closed

VDX hosted LADD system now available

The National Library of Australia has successfully transitioned from a locally installed to a hosted environment for the VDX system for Libraries Australia Document Delivery (LADD) service. A hosted system environment will enhance and improve the service through improved system more...

Posted in Document Delivery service | Comments closed

Transition to VDX hosted LADD system

Dear Colleagues The National Library of Australia will be transitioning from a locally installed to a hosted environment for the VDX system for Libraries Australia Document Delivery (LADD) service between 8 October and 13 October 2015. The primary driver for more...

Posted in Document Delivery service, Help Desk news | Comments closed

Libraries Australia Helpdesk closed for Public Holidays

The Libraries Australia Helpdesk will be closed for the Family and Community Day public holiday (ACT only) on Monday the 28th September 2015, and the Labour Day public holiday on Monday 5th October 2015. Kind regards Mel Hunt Libraries Australia more...

Posted in Help Desk news | Comments closed

Annual Archiving of LADD Requests

Dear Colleagues The annual archiving of completed and un-actioned LADD requests will take place on 21 September 2015. All requests that have not been actioned prior to 1 January 2014 will be archived. Libraries with ISO systems are asked not more...

Posted in Document Delivery service, System notifications | Comments closed