Author Archives: Mel Hunt

LADD training database unavailability 13 May

The LADD training database will be unavailable on Tuesday 13 May 2014 due to routine maintenance. It is anticipated that the LADD training database will be available again on Wednesday 14 May. Kind regards Mel Mel Hunt | Libraries Australia more...

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Libraries Australia Help Desk Opening Hours over Easter

The Libraries Australia Help Desk will be closed from Friday 18th April and will reopen on Tuesday 22nd April. We wish everyone a safe and happy Easter break. Kind regards Mel Mel Hunt | Libraries Australia Member Services | National more...

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Recovery of ISO messages on the LADD gateway

We are pleased to advise you that  through working with system vendors, we have completed the process of identifying the ISO messages that were affected by a gateway glitch between 17th and 24thMarch and the appropriate actions have been taken more...

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Recovery of ISO messages not being processed by the LADD gateway

We would like to advise you that after the LADD gateway issue was rectified yesterday afternoon, our LADD team immediately commenced working with some libraries and system vendors on recovering the ISO messages that were not processed by the gateway more...

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LADD service is resumed

The LADD service is resumed after successfully applying a new patch to fix an issue related to the LADD gateway. Thank you for your cooperation. Please contact the Libraries Australia Helpdesk if you experience any problems with your ILL requests. more...

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Interruption of LADD services to apply software fix - 1.00pm to 1.30pm today (24 March 2014)

Please be advised that LADD will be temporarily unavailable from 1pm AEST today for applying a new patch to fix an issue related to the LADD gateway. It is estimated that the process will take approximately half an hour. You more...

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Problem with upload of RIS files

We have noticed an error is currently occurring when uploading files to the Record Import Service (RIS) from the Libraries Australia Administration web interface. When attempting to do so, this error always occurs: The file you chose was too large more...

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ISO messages and the LADD Gateway

The LADD gateway is experiencing an issue since the upgrade of the LADD system on Monday.  It has become apparent that a small proportion of ISO messages have not been processed by the gateway. This issue is intermittent and currently more...

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Minor CBS configuration changes - all Libraries Australia Services will operate as usual over weekend of 22 and 23 March 2014

This Saturday 22 March, we will be installing a new database maintenance tool called CBS Job Manager (CJM). This tool will enable us to perform many of our regular database maintenance tasks more efficiently. This installation of CJM requires us more...

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ILL Services resumed - LADD system upgrade completed

The upgrade of the Libraries Australia Document Delivery system software has been successfully completed and all ILL activities can now be resumed. Many thanks to our Vendor support staff who have greatly assisted the LADD team in achieving this successful more...

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