Author Archives: Mel Hunt

Te Puna database currently unavailable

Access to the Te Puna database is currently unavailable for the following Libraries Australia services: • LA Search • LA Document Delivery • Cataloguing Client • LA Search Training and LADD Training • Z39.50 We are currently making the required more...

Posted in Document Delivery service, Help Desk news, Search service, System notifications | Comments closed

Record Import Service (RIS) now available

Dear Colleagues The Record Import Service (RIS) is now fully functioning again. Please report any further issues to the Help Desk on 1800 026 155. Kind regards, Heather Walsh Heather Walsh | Assistant Director, Data Services | National Collections Access more...

Posted in Search service, System notifications | Comments closed

Record Import Service (RIS) outage

Dear Colleagues We are currently experiencing some unexpected system issues affecting the Record Import Service (RIS). Records sent to RIS since Saturday are being held for importing. We are currently investigating the cause and will advise as soon as the more...

Posted in Search service, System notifications | Comments closed

Libraries Australia Help Desk closed on Canberra Day Monday 14 March

Dear Colleagues, The Libraries Australia Help Desk will be closed on Monday 14th March for the Canberra Day public holiday (ACT only). We will reopen on Tuesday 15th March. Kind regards, Mel Hunt Libraries Australia Member Services | National Library more...

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Libraries Australia Search outage on 9 March from 10-11am

Dear Colleagues, The Libraries Australia Document Search service will be unavailable on Wednesday 9 March from 10-11am (AEDT) due to a server migration. This outage will also impact the Record Import Service (RIS) and Product services. We apologise for any more...

Posted in Search service, System notifications | Comments closed

Web cataloguing now available in LA search

Dear Colleagues We are pleased to advise that the issues we were experiencing yesterday with Web Cataloguing services in Libraries Australia Search have been resolved. The following functions in Libraries Australia Search are now available: * Add record * Edit more...

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Web cataloguing currently unavailable in LA search

Dear Colleagues We are currently experiencing some unexpected system issues affecting the following functions in Libraries Australia Search: * Add record * Edit holdings * Import record We are currently investigating the cause and will advise as soon as these more...

Posted in Search service, System notifications | Comments closed

Libraries Australia Document Delivery (LADD) outage on 20 February from 6-10pm

The Libraries Australia Document Delivery (LADD) service will be unavailable on Saturday 20 February from 6.00pm-10.00pm (AEDT) due to a server migration. We apologise for any inconvenience. Regards, Mel Hunt Mel Hunt | Manager Libraries Australia Member Services | National more...

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Trove 7 is coming!

Dear Colleagues, After consultation, testing and much collaborative effort with Trove’s partners, we are very pleased to announce that Trove 7 will be launched on 25 February 2015. This will be one of the largest updates in Trove history and more...

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LA Help Desk opening hours over Christmas/New Year 2015-16

The Libraries Australia Help Desk will operate during the following hours over the Christmas and New Year period: Monday 21st December 9.00am – 5.00pm (AEST) Tuesday 22nd December 9.00am – 5.00pm (AEST) Wednesday 23rd December 9.00am – 5.00pm (AEST) Thursday more...

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