Category Archives: Help Desk news

Announcements about the Help Desk including opening hours and closures.

Libraries Australia Help Desk closed ANZAC day Public Holiday 25 April 2016

Dear Colleagues, The Libraries Australia Help Desk will be closed on the ANZAC day, Monday, 25 April 2016. Normal operating hours will resume on Tuesday, 26 April 2016. Kind regards   Belinda Belinda Diehm Libraries Australia National Collections Access Division Phone: more...

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Libraries Australia Help Desk closed on Canberra Day Monday 14 March

Dear Colleagues, The Libraries Australia Help Desk will be closed on Monday 14th March for the Canberra Day public holiday (ACT only). We will reopen on Tuesday 15th March. Kind regards, Mel Hunt Libraries Australia Member Services | National Library more...

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LA Help Desk opening hours over Christmas/New Year 2015-16

The Libraries Australia Help Desk will operate during the following hours over the Christmas and New Year period: Monday 21st December 9.00am – 5.00pm (AEST) Tuesday 22nd December 9.00am – 5.00pm (AEST) Wednesday 23rd December 9.00am – 5.00pm (AEST) Thursday more...

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Transition to VDX hosted LADD system

Dear Colleagues The National Library of Australia will be transitioning from a locally installed to a hosted environment for the VDX system for Libraries Australia Document Delivery (LADD) service between 8 October and 13 October 2015. The primary driver for more...

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Libraries Australia Helpdesk closed for Public Holidays

The Libraries Australia Helpdesk will be closed for the Family and Community Day public holiday (ACT only) on Monday the 28th September 2015, and the Labour Day public holiday on Monday 5th October 2015. Kind regards Mel Hunt Libraries Australia more...

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Libraries Australia unavailable this weekend

Dear Colleagues, The Library will be conducting routine maintenance which means that all IT systems will be unavailable from Saturday, 18 July from 5.30 pm until 1.30 pm on Sunday, 19 July AEST. All Library systems including Libraries Australia, Trove, more...

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Cataloguing of comics and graphic novels

Recently, the ANBD team have noticed a recurring issue with the bibliographic records for comics and graphic novels. Records for these items are appearing in the ANBD using a Literary form 008/33 code of ‘c’. Please note that this is more...

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Serials Solutions records - holdings refresh on the ANBD

With the continued increase in bibliographic records for digitised and electronic resources, there has been a growing issue with bibliographic records for electronic versions of an item matching and merging with the bibliographic records for a print or physical version more...

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RDA records on the Australian National Bibliographic Database

Dear Colleagues I am delighted to report on the most recent milestone reached in the Australian National Bibliographic Database (ANBD). As of end of March 2015, there are 26,559,471 bibliographic records in the ANBD. 1,033,000 of these records are RDA more...

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Libraries Australia Help Desk Opening Hours - Easter and ANZAC Day

The Libraries Australia Help Desk will be closed for Easter from Friday 3rd April and will reopen on Tuesday 7th April. We wish everyone a safe and happy Easter break. The Help Desk will be open from 9am - 5pm more...

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