Category Archives: Help Desk news

Announcements about the Help Desk including opening hours and closures.

Libraries Australia Help Desk Opening Hour over Easter

The Libraries Australia Help Desk will be closed from Friday 18th April and will reopen on Tuesday 22nd April. We wish everyone a safe and happy Easter break. Kind regards Mel Mel Hunt | Libraries Australia Member Services | National more…

Posted in Help Desk news | Leave a comment

The ILRS Directory

While your coffee or tea is brewing, spend 5 minutes to learn about or refresh your knowledge of the ILRS Directory. The ILRS Directory is a directory of Australian interlibrary loan and document delivery services and National Union Catalogue (NUC) more…

Posted in Help Desk news | Comments closed

Help Desk opening hours over Christmas/New Year

The Libraries Australia Help Desk will operate during the following hours over the Christmas and New Year period: Monday 23rd December 9.00am – 5.00pm (AEST) Tuesday 24th December 9.00am – 12.30pm (AEST) Wednesday 25th December Closed Thursday 26th December Closed Friday 27th December Closed Monday more…

Posted in Help Desk news | Comments closed

Libraries Australia Newsletter – July

The latest edition of the Libraries Australia Newsletter is now available to read from the website. Topics include the Libraries Australia Forum 2013, a farewell to Rob Walls and Debbie Campbell, the Alpha Release of Libraries Australia Search, Libraries Australia Product more…

Posted in Help Desk news | Comments closed

Farewell to Rob Walls

A quarter century’s dedication to the NBD comes to an end tomorrow, Friday 31 May, with the retirement of Rob Walls, Director Database Services.  Many of you will have met Rob at user group meetings, Forums, ACOC meetings and other more…

Also posted in Events | Comments closed

Search your catalogue via Libraries Australia

Did you know that Libraries Australia Search is able to directly search your library OPAC or online bookshop? This function is called “deep linking”. When a user finds an item held in your library on Libraries Australia they can click the more…

Posted in Help Desk news | Comments closed

LAAC Papers and Libraries Australia newsletter

Papers from the recent Libraries Australia Advisory Committee meeting held at the National Library on 18 March are now available here  http://www.nla.gov.au/librariesaustralia/about/advisory-committee/papers-and-previous-meetings/ Keep up to date with all the news from Libraries Australia by subscribing to receive our newsletter. http://www.nla.gov.au/librariesaustralia/contact/ more…

Also posted in Advisory Committee | Comments closed

ILL Etiquette – April 2013

To ensure a smoother requesting process, some simple guidelines to follow are: As a requester If requesting a Rush or Express, a quick phone call to the library on the rota will avoid delays. Before requesting a renewal, check the more…

Posted in Help Desk news | Comments closed

Libraries Australia Help desk opening hours over Easter

Dear Colleagues, The Libraries Australia Help Desk will be closed from Friday 29th March and will reopen on Tuesday 2nd April. We wish everyone a safe and relaxing Easter break. Kind regards Mel Mel Hunt | Manager Libraries Australia Helpdesk more…

Posted in Help Desk news | Comments closed

Help Desk opening hours over Christmas/New Year

The Libraries Australia Help Desk will operate during the following hours over the Christmas and New Year period: Monday 24th December 9.00am – 12.30 (AEST) Tuesday 25th December Closed Wednesday 26th December Closed Thursday 27th December Closed Friday 28th December Closed Monday 31st December Closed more…

Posted in Help Desk news | Comments closed