Category Archives: Help Desk news

Announcements about the Help Desk including opening hours and closures.

LAAC Papers and Libraries Australia newsletter

Papers from the recent Libraries Australia Advisory Committee meeting held at the National Library on 18 March are now available here  http://www.nla.gov.au/librariesaustralia/about/advisory-committee/papers-and-previous-meetings/ Keep up to date with all the news from Libraries Australia by subscribing to receive our newsletter. http://www.nla.gov.au/librariesaustralia/contact/ more…

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ILL Etiquette – April 2013

To ensure a smoother requesting process, some simple guidelines to follow are: As a requester If requesting a Rush or Express, a quick phone call to the library on the rota will avoid delays. Before requesting a renewal, check the more…

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Libraries Australia Help desk opening hours over Easter

Dear Colleagues, The Libraries Australia Help Desk will be closed from Friday 29th March and will reopen on Tuesday 2nd April. We wish everyone a safe and relaxing Easter break. Kind regards Mel Mel Hunt | Manager Libraries Australia Helpdesk more…

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Help Desk opening hours over Christmas/New Year

The Libraries Australia Help Desk will operate during the following hours over the Christmas and New Year period: Monday 24th December 9.00am – 12.30 (AEST) Tuesday 25th December Closed Wednesday 26th December Closed Thursday 27th December Closed Friday 28th December Closed Monday 31st December Closed more…

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Libraries Australia Forum – presentations now available

Presentations from the recent Libraries Australia Forum are now available here http://www.nla.gov.au/librariesaustralia/news-events/forum/2012-forum/2012-forum-program/ including the keynote speakers:  Merrilee Proffitt, Senior Program Officer, OCLC Research; Judy Stokker, Director, Library Services, Queensland University of Technology and Bill Macnaught, National Librarian, National Library of more…

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Libraries Australia Help Desk closed Monday 1st October

Dear Colleagues, The Libraries Australia Help Desk will be closed on Monday 1st October 2012 for the Labour Day public holiday. You will still be able to enter your queries via our online form, however they will not be attended more…

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Libraries Australia Search maintenance this weekend

Maintenance will be performed on the Libraries Australia Search service this weekend starting at 5:00pm (AEST) on Friday (11 May) and continuing until early Monday. This maintenance is required to remove a number of unused indexes. The service will be more…

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Improved printing from LA website

Our friendly Web Services team have tweaked our website to improve the printing of pages from the site. Using your web browser print function you can now print pages from the website cleanly – without, navigation, sidebar or footers – more…

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Help Desk opening hours over Christmas/New Year

The Libraries Australia Help Desk will operate during the following hours over the Christmas and New Year period: Friday 23 December 9.00am – 12.30 (AEST) Monday 26th December Closed Tuesday 27th December Closed Wednesday 28th December Closed Thursday 29th December more…

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Help Desk open Monday 10th October

The Help Desk will be open today, Monday 10th October from 9am-5pm. Due to the Family & Community Day public holiday in the ACT, there will be reduced staffing. You are still able to call or fill in the online more…

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