Category Archives: System notifications

Announcements about Libraries Australia system outages and upgrades.

Libraries Australia unavailable this weekend

Dear Colleagues, The Library will be conducting routine maintenance which means that all IT systems will be unavailable from Saturday, 18 July from 5.30 pm until 1.30 pm on Sunday, 19 July AEST. All Library systems including Libraries Australia, Trove, more...

Also posted in Cataloguing service, Document Delivery service, Help Desk news, Search service | Leave a comment

LADD - problems searching bibliographic records

Dear Colleagues, Since Tuesday, LADD has experienced intermittent slow response times when running a BibSearch to Libraries Australia. We are working to resolve this issue. Please note, this issue is not affecting the ability of member libraries to be able more...

Also posted in Document Delivery service | Comments closed

Problem with Libraries Australia Search functions now Resolved

The problem we experienced earlier with Libraries Australia search and editing functions have now been fixed. We apologise for any inconvenience this may have caused and if you experience any further problems please contact the Libraries Australia Helpdesk on 1800 more...

Posted in System notifications | Comments closed

Libraries Australia Search - some functions currently unavailable

We are currently experiencing some unexpected system issues affecting the following functions in Libraries Australia Search: Add record Edit holdings Import record We are investigating the cause and will let you know as soon as possible when these functions resume. more...

Posted in System notifications | Comments closed

Libraries Australia outage on 18 October from 5.30pm-8.30pm

The Library will be conducting routine maintenance on IT systems on Saturday, 18 October from 5:30pm-8:30pm. All Library systems including Libraries Australia, Trove, the catalogue and the Library’s main website will not be available. A special note for Record Import more...

Posted in System notifications | Comments closed

Libraries Australia Administration unavailable from 8-8.30AM, Wednesday 20 August 2014

We wish to advise that the Libraries Australia Administration service will be unavailable Wednesday 20th August from 8AM - 8.30AM. This outage is required for system maintenance. We apologise for any inconvenience this may cause. Kind regards Mel Hunt Mel more...

Posted in System notifications | Comments closed

LADD training database unavailability 13 May

The LADD training database will be unavailable on Tuesday 13 May 2014 due to routine maintenance. It is anticipated that the LADD training database will be available again on Wednesday 14 May. Kind regards Mel Mel Hunt | Libraries Australia more...

Also posted in Help Desk news | Comments closed

Recovery of ISO messages on the LADD gateway

We are pleased to advise you that  through working with system vendors, we have completed the process of identifying the ISO messages that were affected by a gateway glitch between 17th and 24thMarch and the appropriate actions have been taken more...

Posted in System notifications | Comments closed

Recovery of ISO messages not being processed by the LADD gateway

We would like to advise you that after the LADD gateway issue was rectified yesterday afternoon, our LADD team immediately commenced working with some libraries and system vendors on recovering the ISO messages that were not processed by the gateway more...

Posted in System notifications | Comments closed

LADD service is resumed

The LADD service is resumed after successfully applying a new patch to fix an issue related to the LADD gateway. Thank you for your cooperation. Please contact the Libraries Australia Helpdesk if you experience any problems with your ILL requests. more...

Posted in System notifications | Comments closed