Known issues with the Libraries Australia Document Delivery System and work arounds

Charge Units - When shipping a request, if a number is appearing in the charge units field other than 0 (zero) it can be ignored. If zero delete it then click on the recalc final cost button before submitting the request.

ILL Request Search Screen - Requests that are retrieved following a search on the ILL Request Search Screen are displayed in subsets. Click on the forward arrow to find the total number of requests. Another way of displaying the total number of requests is to use the Print Format at the bottom of the ILL Request Search Screen.

Known Issues and Work arounds for Requests from ISO Locations

A request cannot be found from an ISO location:
Occasionally requests from ISO locations can enter an error in process status. To find these requests, we recommend that you run Report no. 15 - 'Responder (In Process) Status or Error Report'. Also try searching for requests with the Last Action 'Status or Error' report.