Related Links
- Libraries Australia Document Delivery Overview
- LADD News
- LADD Payment Service
- Location Data
- Managing Requests
- Archive Schedule
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Known issues with the Libraries Australia Document Delivery System and work arounds
Charge Units - When shipping a request, if a number is appearing in the charge units field other than 0 (zero) it can be ignored. If zero delete it then click on the recalc final cost button before submitting the request.
Dates - When manually entering a date, users are able to manually set a date in the past in the answer date fields when responding to requests. When the popup calendar is enabled users are only able to select a date in the future. Using the pop-up calendar is recommended to ensure that the correct date is always selected.
If a user selects the value ‘shipped’ from the action drop-down they are taken to the ‘ILL Request Action: Shipped’ screen, , which by-passes the ‘ILL Request Documents' screen where you can attach documents via the DocStore. If a user selects the Results hyperlink to begin this process again the Action drop-down values are not present. If the user wants to attach a document via DocStore, instead of selecting the ‘shipped’ value from the Action drop-down, the user should click on the ‘Add’ button. This takes the user directly to the 'ILL Request: Documents' screen for attaching documents.
When creating a copy non returnable request, if the ‘reset’ button is hit before the request is submitted the copyright field values do not autopopulate. If the copyright field defaults are blank, (the values should still appear in the drop-down boxes) the user should select the Rota tab and then go back to the Main tab. The copyright fields will then appear when the service type of copy non returnable is selected.
Known Issues and Work arounds for Requests from ISO Locations
A request cannot be found from an ISO location:
Occasionally requests from ISO locations can enter an error in process status. To find these requests, we recommend that you run the Report 'Responder (In Process) Status or Error Report'. Also try searching for requests with the Last Action 'Status or Error' report.

