Managing your Libraries australia requests in Libraries australia document Delivery

Libraries Australia Document Delivery Email Alerts

An email alert trial was conducted between February 1st and March 31st 2007 and Libraries Australia Document Delivery subscribers were invited to participate. Feedback from this trial was very positive and it has been decided to make the email alerts ongoing and to invite other subscribers to receive the email alerts of their choice.

 The alerts that you may wish to subscribe to include

Alerts As Requester

Conditional-Indication: When a Responder sends the conditional message for your Request.

Received by Email or FTP: When your Request has been supplied via DocStore.

Request (Idle, Check Manual): When your Request has reached the end of the rota without being supplied.

Request (Idle, For Manual Authorisation): When an Enhanced Request has been submitted from Libraries Australia Search

Renew Answer Yes: When a request for a renewal is approved

Renew Answer No: When a request for a renewal is declined

 Alerts As Responder

 Request-Indication: A new request is submitted to your location. The Service Level (ie Core, Rush or Express) for requests sent to your location is included in the subject line (eg New Rush Request from NLA:AKIN).

Cancel-Indication: A Cancel request is sent by the Requester for their Request.

Renewal-Indication: A Requester wants to renew a loan

 As Requester and Responder

Message-Indication: A message has been sent for a Request.

 

How To Set Up Alerts

In order to set up your Libraries Australia Document Delivery account with the alerts you wish to use, a form has been created here

Please fill in the form with the details of your organisation and which alerts you would like to receive.

You will then receive a confirmation email with details of the alerts you have requested. When your account has been activated to receive the alerts you will receive a further email advising you of this.

 

Libraries Australia Enhanced Requesting

From 8th December 2004, the Libraries Australia Search Service offered an Enhanced Requesting option allowing users to submit ILL requests directly from searching results.

For Responding libraries in Libraries Australia Document Delivery there will be no difference in the process for handling incoming Libraries Australia or standard Libraries Australia Document Delivery requests.

If your library has asked for the Enhanced Requesting option in the Libraries Australia Search Service to be turned on, new outgoing ILL requests submitted via the Libraries Australia search interface will appear in your library's Libraries Australia Document Delivery account as Idle, For Manual Authorisation requests. These requests require you to Action them as Authorised before they are actually sent out to other library locations on the rota.

To find and Authorise these requests in Libraries Australia Document Delivery go to the Requests Search screen:
- Under You Library's Role select 'Requester'
- Untick the 'Display Sent Messages Only' box
- Under Request Status select Status of 'Idle' and Authorisation Status of 'For Manual Authorisation'
- Submit.


The Results list will display.

- Select the desired request/s
- Submit the 'Request' Action

You can now process and submit your request/s in the usual way.

If you do not wish to Authorise and submit a request created via Libraries Australia:
- Action the request and submit as 'Un-Authorised'.

- Then complete the request by selecting the 'Complete' button in the requests Results page. This will remove it from your list of active requests.

Once a request has been submitted both Requesting and Responding libraries will notice several minor differences in the display of request information:
- 'Verification Source' will appear as 'Work Source' in the Notes field
- 'Additional Number/s' will appear as 'Record ID' (e.g. Titles Record ID, Authors Record ID etc) in the Notes field
- Notes about the conditions of the request including acceptance of Copyright conditions and Charges will also appear in the Notes field
- Patron details will automatically appear in the Client Name field (Requester view only)

These differences affect the display of information only and do not require any change in the processes for handling requests.