Infotrieve Australia is once again available for normal ILL activities after the successful completion of testing with their CSCM ISO compliant ILL system.
An outstanding issue still exists where a system generated Answer Will Supply action is not processing through the LADD gateway correctly. Our technical support staff will continue to work with Infotrieve to find a resolution to this issue.
The ramifications to requesting libraries of the Answer Will Supply Action not working include:
- Requests not actioned shipped by Infotrieve within 5 days may expire or move onto the next location on the rota. We suggest that you do not add any other libraries to the rota when requesting material from Infotrieve.
- An accompanying note which is sent with the Answer Will Supply action and includes details such as the Infotrieve order number will not be received by most requesting libraries.
A further update will be provided when the Answer Will Supply problem is resolved.