If you have submitted a Rush/Express request and are concerned about delays in receiving a response or the item itself, please contact the supplying library first to enquire about status of the request before contacting the Help Desk.
It is a good idea to telephone a supplying library anyway, to advise that you have sent them a Rush request. This action is always recommended when submitting an Express request.
For further information about Rush/Express requests and service level delivery please see the ILRS code.
