LADD Service Levels – a quick reminder

Libraries Australia Document Delivery follows the three service levels set out in the Australian Interlibrary Resource Sharing (ILRS) Code.

It is recommended that if you request rush or express, that you contact the responding library to let them know. To help facilitate good lending practices, please ensure your contact details within the ILRS are up to date. If you have lost your passwords, you can contact the Libraries Australia help desk.

The code is as follows:

type maximum supplier turnaround time recommended prices default delivery modes
Express 2 hours: The item or a negative response is sent within two hours of receiving the request.
(Requesting libraries are encouraged to telephone or fax confirmation of electronic express requests)
$16.50 plus $33.00 levy, plus delivery charges if applicable. Copy: Fax, Ariel, other electronic delivery, or e-mail attachment
Loan: Negotiated
Rush 24 hours: The item or a negative response is sent within 24 hours of receiving the request. $16.50 plus $16.50 levy, plus delivery charges if applicable. Copy: Fax, Ariel, other electronic delivery, or email attachment
Loan: Express Post or equivalent
Core 4 working days: Working days are measured in whole days. Request received on Monday, item or a negative response sent by close of business Thursday or, if the item is to be sent by mail, dispatched in time for last collection on Thursday. $16.50, plus delivery charges if applicable. Any method not attracting an additional charge.

A pdf of the new code is now available from the ALIA website.

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