Problems with LADD requests to Infotrieve

Some issues have arisen with the migration of ILL services from Infotrieve Australia to Infotrieve United States.

The following problems have been identified.

  1. Will Supply messaging not being received by LADD members.
  2. Will supply date not overriding the ILL order expiration date set by LADD members.
  3. LADD members getting the message ‘Level of Service not supported order has been cancelled’.

Infotrieve has advised that a solution to these problems will be implemented overnight and full service will be restored by the opening of business tomorrow.

LADD and Infotrieve staff will be monitoring the situation and fiurther advice will be suplied if required.

Many thanks for your patience over this period.

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