Recovery of ISO messages on the LADD gateway

We are pleased to advise you that  through working with system vendors, we have completed the process of identifying the ISO messages that were affected by a gateway glitch between 17th and 24thMarch and the appropriate actions have been taken to make sure those ISO messages were either re-submitted or dealt with by the respective libraries. We have also made sure the LADD payments for the period won’t be affected.

However if you find any of your requests created or actioned during the period should be but have not been responded, please contact the appropriate lending/borrowing libraries on the rota.

We appreciate greatly your patience, cooperation and initiatives demonstrated during the recovery process.

Kind regards,
Mel Hunt
Libraries Australia Member Services | National Library of Australia
1800 026 155 | Ask a question

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