Email Alerts involve the sending of an automated email to a nominated contact email address when a particular action is sent for a new or existing request. This will improve workflows, for example
- in libraries who handle a small volume of requests the need to login and check for new requests is reduced
- in larger libraries who may choose to only utilise particular alerts such as the Cancel-Indication and/or Renew-Indication.
The alerts that you may wish to subscribe to include:
Alerts As Borrower
Conditional-Indication: When a Lender sends the conditional message for your Request.
Overdue-Indication: When your request has not been returned by the due date.
Recall-Indication: When your request has been recalled before the due date.
Received by Email or FTP: When your Request has been supplied via DocStore.
Request (Not Supplied, Check Manual): When your Request has reached the end of the rota without being supplied.
Request (Idle, For Manual Authorisation): When an Enhanced Request has been submitted from Libraries Australia Search.
Request (Idle, Check Manual): When a request is sent to a suspended location, the patron max cost is incorrect, or the requesting location’s NUC is added to the rota.
Renew Answer Yes: When a request for a renewal is approved.
Renew Answer No: When a request for a renewal is declined.
Not Found as Cited: When your request has been actioned Answer Non Supply with a reason of Not Found as Cited
Alerts As Lender
Request-Indication: A new request is submitted to your location. The Service Level (ie Core, Rush or Express) for requests sent to your location is included in the subject line (eg New Rush Request from NLA:AKIN).
Cancel-Indication: A Cancel request is sent by the Borrower for their Request.
Renewal-Indication: A Borrower wants to renew a loan.
Conditional Reply No-Indication: A Borrower sends a conditional reply no to the conditional action placed on the request.
As Requester and Responder
Message-Indication: A message has been sent for a Request.
Lost-Indication: A request has been placed in the status of lost. Lost-Indications can be actioned anytime, by either the Borrower or Lender, after an item has been actioned shipped.
How To Set Up Alerts
In order to set up your Libraries Australia Document Delivery account with the alerts you wish to use, a form has been created here
Please fill in the form with the details of your organisation and which alerts you would like to receive.
You will then receive a confirmation email with details of the alerts you have requested. When your account has been activated to receive the alerts you will receive a further email advising you of this.