Search service FAQ

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  1. Why can’t I login to LA Search?
  2. I do not know/have forgotten my username and/or password. What should I do?
  3. LA Search responding slowly. How can I improve its response time?
  4. What databases are available for searching through Libraries Australia?
  5. What is Personalisation?
  6. What is Enhanced Reqesting?
  7. How do I know if I have access to Enhanced Requesting?

1. Why can’t I login to LA Search?

There are a few reasons why you may not be able to access your account:

If you have checked all of the above and still can’t log on, contact the Help Desk for further assistance.

2. I do not know/have forgotten my username and/or password. What should I do?

Contact the Help Desk – include the name of your organisation, NUC symbol, your Libraries Australia organisation number (if known) and email address. For security reasons, usernames and passwords are not given out over the phone.

3. LA Search is responding slowly. How can I improve its response time?

Please refer to our guide Improving slow response time which provides an explanation of where and how problems affecting Libraries Australia response times can occur, tools for diagnosing and suggestions for fixing them.

4. What databases are available for searching through Libraries Australia?

LA Search provides access to the Australian National Bibliographic Database as well as a range of external databases.

5. What is Personalisation?

Most users access Libraries Australia via a ‘shared account’ which means that settings apply to everyone using that account. Personalisation enables users, whether end users or library staff, to create a ‘personal account’ within the shared account.

Personal accounts allow you to:

  • choose your own login and password
  • save records and queries

More information on Personalisation, including how to activate it is available in the Search Manual or on our Search Service page.

6. What is Enhanced Requesting?

In a nutshell, Enhanced Requesting allows users to submit ILL requests directly from LA Search.

Libraries Australia provides a number of options for users to get items via  in LA Search. When this button is selected, the user is presented with 4 tabs:

With Enhanced Requesting activated on your Libraries Australia account, users (i.e. end users and library staff) can request loans/copies of items via the At other libraries tab by simply completing an online form.

More information on Enhanced Requesting, including how to activate it is available in the Search Manual or on our Enhanced Requesting for LADD page.

8. How do I know if I have access to Enhanced Requesting?

Enhanced Requesting is turned off by default. If Enhanced Requesting is activated on your Libraries Australia account, you will see 2 extra links on the At other libraries tab – Request a loan through your library and Request a photocopy through your library – when you select  in LA Search.