Search service FAQ

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  1. Why can’t I login to LA Search?
  2. I do not know/have forgotten my username and/or password. What should I do?
  3. LA Search responding slowly. How can I improve its response time?
  4. What databases are available for searching through Libraries Australia?
  5. What is Personalisation?
  6. What are Alerts?
  7. What is Enhanced Reqesting?
  8. How do I know if I have access to Enhanced Requesting?

1. Why can’t I login to LA Search?

There are a few reasons why you may not be able to access your account:

If you have checked all of the above and still can’t log on, contact the Help Desk for further assistance.

2. I do not know/have forgotten my username and/or password. What should I do?

Contact the Help Desk – include the name of your organisation, NUC symbol, your Libraries Australia organisation number (if known) and email address. For security reasons, usernames and passwords are not given out over the phone.

3. LA Search is responding slowly. How can I improve its response time?

Please refer to our guide Improving slow response time which provides an explanation of where and how problems affecting Libraries Australia response times can occur, tools for diagnosing and suggestions for fixing them.

4. What databases are available for searching through Libraries Australia?

LA Search provides access to the Australian National Bibliographic Database as well as a range of external databases.

5. What is Personalisation?

Most users access Libraries Australia via a ‘shared account’ which means that settings apply to everyone using that account. Personalisation enables users, whether end users or library staff, to create a ‘personal account’ within the shared account.

Personal accounts allow you to:

  • choose your own login and password
  • save records and queries
  • create alerts
  • specify which search screen will display at login
  • customise default databases for searching
  • choose up to 3 libraries as ‘my libraries’.

More information on Personalisation, including how to activate it is available in Chapter 17 of the Search Manual or on our Search Service page.

6. What are Alerts?

Alerts allow you to save your search query so that the search will be automatically run again either weekly, monthly or every 3 months. Your alert search then looks for newly added or changed records that match the search query and sends search results to you by email.

Alerts are great for assisting with Collection Development or just keeping abreast of recent publications in a specific topic.

Note: Alerts can only be created for searches on Australian Library Collections and Libraries Australia Authorities and are only available for users with personal accounts.

See Chapter 7 of the Search Manual for more information on Alerts including how to Create, Edit, Renew and Delete them.

7. What is Enhanced Requesting?

In a nutshell, Enhanced Requesting allows users to submit ILL requests directly from LA Search.

Libraries Australia provides a number of options for users to get items via Get in LA Search. When this button is selected, the user is presented with 4 tabs:

With Enhanced Requesting activated on your Libraries Australia account, users (i.e. end users and library staff) can request loans/copies of items via the At other libraries tab by simply completing an online form.

More information on Enhanced Requesting, including how to activate it is available in Chapter 8 of the Search Manual or on our Enhanced Requesting for LADD page.

8. How do I know if I have access to Enhanced Requesting?

Enhanced Requesting is turned off by default. If Enhanced Requesting is activated on your Libraries Australia account, you will see 2 extra links on the At other libraries tab – Request a loan through your library and Request a photocopy through your library – when you select Get in LA Search.