Letter of Transmittal
Chairman's Report
Director-General's Review
Achieving Strategic Directions
Improving Performance
Delivering Services via the Internet
Digital Initiatives
Building the Collection
Centenary of Federation
Supporting Australian Libraries
Public Outreach
Outlook for future years
Corporate Overview
Role
Legislation
Organisation
Outcomes and output structure
Corporate Governance
Public Accountability
Corporate Management Issues
Information Technology Issues
Report on Operations
Output Group 1. The Collection
Output 1.1Collection Development and Description
Output 1.2Collection Maintenance
Output group 2. Information Services
Output 2.1Reference Services
Output 2.2Collection Delivery
Output 2.3Public Programs
Output Group 3. Australian Library Network Services
Output 3.1Resource Sharing Services
Output 3.2Collaborative Library Projects
Appendices
The Council of the National Library of Australia
National Library of Australia Committees
Freedom of Information Statement
Key Supporting Policies and Documents
Consultancy Services
Staffing Overview
Donors
Web Addresses
Financial Statements
Glossary
Compliance Index
Publication Details