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The Library continues to strive for outstanding
performance in providing services to the public and in its internal planning
and management. Some major advances have been achieved this year.
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The implementation of the
Balanced Scorecard performance management
methodology focuses on ensuring a close alignment of strategic directions,
operational planning and budgeting. The Balanced Scorecard has led to a wide
range of initiatives to assist the Library to meet its stated strategic
directions and complements reporting against the outcomes/outputs
framework. |
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The Library is keen to
benchmark its performance against other organisations where this can be
achieved. The necessary planning is complete for a major benchmarking program
to occur next year. The benchmarking results will feed into future output
pricing reviews undertaken by the Government. |
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Performance improvements
in costing were made through the development of revised costing models and
corporate overhead cost attribution models. |
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