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OUTPUT DESCRIPTION
Australian library materials and other
documentary resources are delivered to on-site and remote users through the
Library's reading rooms, through interlibrary loan and document delivery and
through the reproduction of items from the Library's collections.
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[An invitation to meet Their Royal Highness
the Duke and Duchess of Cornwall and York in celebration of the opening of the
first Parliament of the Commonwealth of Australia] [Melbourne : s.n.,
1901] Pictorial Collection Illustrating the National Library's
Federation Gateway
web site |
PERFORMANCE OUTPUTS
Performance Targets
Quantity
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390 200 collection items
delivered to Library users, in response to requests |
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300 000 users accessed
digitised collection items on the Library's web site |
390 722 items were delivered from the collection
in response to requests. A further 152 531 users accessed networked CD-ROMs and
electronic publications available from computers in reading rooms.
562 345 users accessed digitised collection
items via the Library's web site, exceeding the target by 87 per cent.
Quality
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90 per cent of requestors
satisfied with the Library's document delivery services, on-site, through
interlibrary loans, and through the web site |
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90 per cent of required
collection items delivered within service standards |
A client survey of retrieval services from the
Library's print collections showed 93 per cent satisfaction with the Library's
document delivery services.
On-site retrieval performance was assessed
against service standards throughout the year. On average, 93 per cent of
material stored on-site and 100 per cent of material stored off-site was
delivered within service standards.
91 per cent of interlibrary loans and copies
were dispatched within the four day standard specified in the Service Charter.
Price
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$17.07 (without Capital Use
Charge) per collection item delivered to Library users |
The unit price per collection item delivered to
Library users was $10.36 (without Capital Use Charge).
PERFORMANCEOUTCOME
Effectiveness Indicator
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90 per cent of requests for
collection items through the Library's Main Reading Room and 79 per cent of
requests for collection items through interlibrary loan, are met |
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300 000 users accessed
digitised collections on the Library's web site |
93 per cent of collection items delivered
through the Main Reading Room were met.
83 per cent of requests were met through
interlibrary loan.
As noted above a total of 562 345 users accessed
digitised collection items via the Library's web site, exceeding the target by
87 per cent.
KEY ISSUES
Performance Improvement
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The tube room whose function
is now largely replaced following the introduction of e-CallSlips
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The implementation of e-CallSlips represents a
major improvement in delivery of material from the Library's printed
collections. Print material can be requested or reserved electronically on-site
and off-site 24-hours a day. Requests are sorted electronically, printed in the
appropriate stack and tracked while in use.
To assist with more efficient retrieval and
tracking of collection items, a project was commenced to barcode additional
parts of the printed collection.
Patterns of Use
On-site use of the Library's printed collection
declined by 10 per cent on last year's results. This pattern was again offset
by the continuing increase in the use of electronic resources.
The Library is experiencing difficulty in
obtaining consistent and reliable data on usage of electronic resources from
commercial providers and the Library's log file analysis software. The Library
is working to improve the accuracy of usage data.
Requests for interlibrary loans and copies were
12 per cent below target. This was substantially due to a decline in the use of
the National Film and Video Lending Service.
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