OUTPUT DESCRIPTION
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Poster advertising Kinetica, the
Library's Web-accessible national resource-sharing service
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Provision to the library community of services
which support the sharing of resources and which facilitate access to the
information resources of Australian libraries.
PERFORMANCEOUTPUTS
Performance Targets
Quantity
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7 million searches on
resource sharing databases |
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250 000 document requests
through Kinetica; of these 80 per cent paid electronically |
6.49 million searches were recorded. This
reflects the following trends which reduce the need for online searches: the
rapid increase in batch reporting of holdings and catalogue data; and reduced
levels of acquisition in Kinetica customer libraries due to economic factors,
including the Australian dollar exchange rate.
229 380 document requests were met through
Kinetica. 77.2 per cent were paid electronically.
Quality
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100 per cent of resource
sharing services delivered within defined service levels |
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80 per cent of Kinetica
customer libraries are satisfied with the quality of resource sharing
services |
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100 per cent of offline
data contributions added to resource sharing databases within 5 working days of
receipt |
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98 per cent of requests to
resource sharing helpdesks answered within service standards |
Kinetica resource sharing services were
delivered within contracted service levels on average for 93.7 per cent of the
operational hours of the service.
The target for Kinetica customer library
satisfaction was exceeded with 86 per cent user satisfaction recorded in a
survey.
95 per cent of offline data contributions were
added to resource sharing databases within five working days.
93.7 per cent of requests to resource sharing
helpdesks were answered within the service standards.
Price
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$1.46 per search on online
databases |
The unit price per search on online databases
was $1.68.
PERFORMANCEOUTCOME
Effectiveness Indicator
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90 per cent of key research
libraries contribute data to the Kinetica service |
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100 per cent of key
research libraries use the Kinetica service |
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90 per cent of key research
libraries use the Kinetica Document Delivery Service |
| All targets were
met. |
KEY ISSUES
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Geoff Pryor (b.1944) A nation's destiny 1998
Pictorial Collection One of many National Library collection items
included on the PictureAustralia
web site
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National Bibliographic
Database
There was a substantial increase in the number
of records added to the National Bibliographic Database by Kinetica customers.
In total, 3 226 218 records were added, an increase of 216.5 per cent on the
previous year. The increase is due in part to improvements to the service,
which allows libraries to add their records to Kinetica in batches on a regular
basis. The renewed commitment to resource sharing by Australian libraries will
have benefits across the library sector in Australia.
National Chinese, Japanese and Korean
Service (CJK)
A review of the CJK Service was conducted to
assess the level of customer satisfaction, to review the business and technical
environment in which the service operates, and to identify improvements for the
service. The major outcomes of the review were:
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The Library will work towards
the incorporation of the CJK database into the National Bibliographic Database
in order to provide a single data source for catalogue information in both
romanised and vernacular scripts |
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A range of efficiencies and
improved services will be implemented in response to customer
requirements. |
Customer patterns
There has been an increase in participation in
Kinetica from the public library and TAFE sectors, due mainly to the use of
consortia to obtain access to Kinetica for groups of libraries. The 40 members
of the Metropolitan Public Libraries Association (NSW) and the four libraries
of the Southern Queensland Institute of TAFE negotiated consortia contracts
this financial year.
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