National Library of Australia Annual Report 2000-01
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Report on OperationsOutput Group 1Output Group 2Output Group 3
Output Group 3. Australian Library Network Services
Output 3.1 - Resource Sharing Services

OUTPUT DESCRIPTION

Kinetica poster

Poster advertising Kinetica, the Library's Web-accessible national resource-sharing service

 

Provision to the library community of services which support the sharing of resources and which facilitate access to the information resources of Australian libraries.

PERFORMANCE—OUTPUTS

Performance Targets

Quantity

7 million searches on resource sharing databases
250 000 document requests through Kinetica; of these 80 per cent paid electronically

6.49 million searches were recorded. This reflects the following trends which reduce the need for online searches: the rapid increase in batch reporting of holdings and catalogue data; and reduced levels of acquisition in Kinetica customer libraries due to economic factors, including the Australian dollar exchange rate.

229 380 document requests were met through Kinetica. 77.2 per cent were paid electronically.

Quality

100 per cent of resource sharing services delivered within defined service levels
80 per cent of Kinetica customer libraries are satisfied with the quality of resource sharing services
100 per cent of offline data contributions added to resource sharing databases within 5 working days of receipt
98 per cent of requests to resource sharing helpdesks answered within service standards

Kinetica resource sharing services were delivered within contracted service levels on average for 93.7 per cent of the operational hours of the service.

The target for Kinetica customer library satisfaction was exceeded with 86 per cent user satisfaction recorded in a survey.

95 per cent of offline data contributions were added to resource sharing databases within five working days.

93.7 per cent of requests to resource sharing helpdesks were answered within the service standards.

Price

$1.46 per search on online databases

The unit price per search on online databases was $1.68.

PERFORMANCE—OUTCOME

Effectiveness Indicator

90 per cent of key research libraries contribute data to the Kinetica service
100 per cent of key research libraries use the Kinetica service
90 per cent of key research libraries use the Kinetica Document Delivery Service
All targets were met.

KEY ISSUES

A nation's destiny 1998

Geoff Pryor (b.1944)
A nation's destiny 1998
Pictorial Collection

One of many National Library collection items included on the PictureAustralia web site

 

National Bibliographic Database

There was a substantial increase in the number of records added to the National Bibliographic Database by Kinetica customers. In total, 3 226 218 records were added, an increase of 216.5 per cent on the previous year. The increase is due in part to improvements to the service, which allows libraries to add their records to Kinetica in batches on a regular basis. The renewed commitment to resource sharing by Australian libraries will have benefits across the library sector in Australia.

National Chinese, Japanese and Korean Service (CJK)

A review of the CJK Service was conducted to assess the level of customer satisfaction, to review the business and technical environment in which the service operates, and to identify improvements for the service. The major outcomes of the review were:

The Library will work towards the incorporation of the CJK database into the National Bibliographic Database in order to provide a single data source for catalogue information in both romanised and vernacular scripts
A range of efficiencies and improved services will be implemented in response to customer requirements.

Customer patterns

There has been an increase in participation in Kinetica from the public library and TAFE sectors, due mainly to the use of consortia to obtain access to Kinetica for groups of libraries. The 40 members of the Metropolitan Public Libraries Association (NSW) and the four libraries of the Southern Queensland Institute of TAFE negotiated consortia contracts this financial year.

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