Balanced ScorecardThe Balanced Scorecard is a strategically focussed performance management system. It provides a framework that translates the Library's vision and strategy, as outlined in our Directions 2006-2008 statement, into a comprehensive set of performance measures. Performance is measured in the areas of:
The Balanced Scorecard moves the Library beyond the traditional performance measures of cost, accuracy and timeliness. Consistent with the full range of efficiency and effectiveness measures, it enables assessment of indicators such as customer and stakeholder satisfaction, relevance of the Library's services and staff skill levels. Through the Balanced Scorecard the Library is better able to:
As such, it is the primary tool used to inform the Library's Council on performance and is paramount in enabling Library managers to identify areas where resources should be focussed. It provides a consistent measure of the Library's success in meeting strategic goals. |
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