National Library of Australia - Gateways>

ISSN 1039-3498 | no. 41 | October 1999


NLA and the library community

UnCover wraps up at the National Library

The National Library of Australia and the UnCover Company have agreed to cease the UnCover Australia Service. Under this arrangement the National Library of Australia has provided support for UnCover users in Australia. Due to changes in interlibrary loan and document delivery practices in this country, the National Library decided to review the ways in which it participates in commercial document delivery in Australia.

UnCover support has been provided directly from the UnCover Company in Detroit since 20 September. The company arranges access, provides assistance, and bills for activity. Australian libraries will need to negotiate their own access arrangements and charges directly with the UnCover Company.

Former UnCover Australia customers may now order direct from the US using a credit card, or request a new account number from UnCover to take advantage of a deposit account, or be invoiced monthly. All UnCover products and services are billed for and payable in US dollars. The company also encourages customers to wire funds.

UnCover’s document delivery fees are US$10.00, plus US$4.00 fax charge, plus copyright. A variety of additional products and services are available from UnCover including gateway and password access providing discounted document delivery fees, a full service ordering service (SOS), and Reveal (a current awareness service). Some UnCover Australia customers had subscription accounts with the prefix ‘spx’, giving them access to the Reveal Tables of Contents Service. These continue to operate.

More information on UnCover deposit or invoicing accounts, is available from the UnCover web site at http://uncweb.carl.org/uncover. Order forms for deposit or invoicing accounts, can be obtained from UnCover at: uncover@carl.org.

UnCover Australia customers who need more information about their account(s) or the transition process, should contact John Garralda at: jgarrald@carl.org. For technical assistance or questions about UnCover: tel. +1-303-758-3030, fax: +1-303-758-5946, or email: uncover@carl.org.

You may also write to UnCover at the following address:
The UnCover Company
Attn: Customer Service
3801 East Florida Avenue, Suite 200
Denver, Colorado 80210 U.S.A.

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