ISSN 1039-3498 | no. 63 | Supplement June 2003
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Great Service from DocSS The National Library’s Document Supply Service (DocSS) conducts four
surveys each year to ensure that it meets the standards outlined in the
Library’s Service Charter. We are proud to announce that our March ‘Processing
Time’ survey shows Since the introduction of the Interlibrary Resource Sharing Code, the surveys have consistently shown over 97 per cent of our core requests are supplied within four days, with the bulk leaving the section within two-to-three days. Document Supply Service also surveys the Priority, Rush and Express services, and consistently over the last two years 100 per cent of these requests have been supplied within the prescribed turnaround times. |
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Results
of Supply Survey
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| Contents list for this issue of Gateways |
Please address any comments and enquiries to The Editor, Gateways: gateways@nla.gov.au