National Library of Australia - Gateways

ISSN 1039-3498 | no. 63 | Supplement June 2003


Great Service from DocSS

The National Library’s Document Supply Service (DocSS) conducts four surveys each year to ensure that it meets the standards outlined in the Library’s Service Charter.  We are proud to announce that our March ‘Processing Time’ survey shows
99 per cent of requests for documents were supplied within four working days, with 100 per cent of items supplied within five working days.   

Since the introduction of the Interlibrary Resource Sharing Code, the surveys have consistently shown over 97 per cent of our core requests are supplied within four days, with the bulk leaving the section within two-to-three days. Document Supply Service also surveys the Priority, Rush and Express services, and consistently over the last two years 100 per cent of these requests have been supplied within the prescribed turnaround times.

Results of Supply Survey
Results of Supply Survey

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