Libraries Australia Customer Services 2009
2009 sees some changes to staff in the Libraries Australia Customer Services Team. The Libraries Australia Customer Services team welcomed three new members: Laurel Paton, the Libraries Australia Customer Services Manager; Karen Vinoles, Libraries Australia Helpdesk Manager; and Julia Hickie, Libraries Australia Helpdesk, ALG & ILRS Directories and project work.
Laurel Paton has returned to the National Library after almost six years working firstly as a Systems Librarian and then as a policy officer in the Strategic Policy Branch of the Federal Government Department of Families, Housing, Community Service and Indigenous Affairs (FaHCSIA). Laurel has worked in many areas of the National Library, including Special Materials Cataloguing (Music), ISMN Agency, Legal Deposit, Cataloguing-in-Publication, and the Kinetica Helpdesk with responsibility for Electronic Collection Sets.
Karen Vinoles has also returned to Libraries Australia after a period of maternity leave and working interstate. Karen has previously worked in various positions in Libraries Australia, for the Kinetica Helpdesk and in Information Services at the National Library. Julia Hickie has joined the customer services team after completing her combined degree in Computer Science/Arts (History) in 2008 at the University of New South Wales.
Susan Gaw and Scotia Ashley continue to provide support for various roles including website information updates, the ALG and ILRS Directory Services, RAP and GOVRAP, LADD and the Libraries Australia Helpdesk. Peter Cobcroft has moved into a position supporting Picture Australia, Music Australia and the ARROW Discovery Service and will continue to assist the helpdesk in a part time capacity, while Lucy Carson takes extended leave to further her career overseas.
Alison Dellit, our Systems Librarian, provides support for Libraries Australia Search and works on other projects including the Directories Integration Project and the change to RefTracker task management software. Finally, Mary-Louise Weight is acting as Libraries Australia Marketing coordinator while Emma Corbett is on extended leave from the National Library.
Laurel Paton
Manager, Libraries Australia Customer Serivce



