We build capability to maximise return on the nation's investment in the Library.

Priorities

Maintain and preserve the Library’s heritage-listed building and national collections, and secure funding to meet our ongoing physical storage needs.

Ensure the Library’s technology infrastructure and capabilities are sustainable and affordable, trusted and secure, resilient and highly reliable.

Maintain and develop very high levels of domain expertise, which are essential to achieving all the Library’s institutional and national ambitions.

Develop capability to modernise our work practices, responding flexibly and innovatively to the changed and changing nature of our work, with a special focus on developing a culturally competent workforce capable of sensitively engaging with Indigenous people and communities.

Sustain and enhance national services provided by the Library, underpinned by a full cost-recovery model.

Actions

Identify and secure funding for long-term storage solutions, as part of the Library’s Collection Storage Master Plan 2019–25.

Implement the Library’s significant capital works program— including replacing the heating, ventilation and air-conditioning system and heritage copper roof—and secure funding for further key projects.

Develop capability to modernise our work practices.

Implement our organisational redesign, including implementing and maintaining an Indigenous cultural competency program.

Update and continue implementing the Technology Roadmap, addressing the Library’s application portfolio, infrastructure, disaster recovery and cybersecurity.

Continue to harden the Library’s systems against malicious cybersecurity attacks that threaten our digital documentary heritage.

Deliver streamlined workflows and tools to support acquisition, management and description of collection material.

Develop contemporary business models to reduce the gap between expenses and revenue in cost-recovery services.

Review the Library’s international engagement portfolio to strengthen our ability to learn from others, share knowledge for mutual benefit, and lead in our acknowledged areas of excellence.

Performance

2020-21 2021-22 2022-23 2023-24
75% of Library staff complete Indigenous cultural competency program % of Library staff complete Indigenous cultural competency program ^ % of Library staff complete Indigenous cultural competency program ^ % of Library staff complete Indigenous cultural competency program ^
Maintain cybersecurity maturity levels against national standards Maintain cybersecurity maturity levels against national standards ^ Maintain cybersecurity maturity levels against national standards ^ Maintain cybersecurity maturity levels against national standards ^
99.5% availability of National Library and Trove websites in supported hours % availability of National Library and Trove websites in supported hours ^ % availability of National Library and Trove websites in supported hours ^ % availability of National Library and Trove websites in supported hours ^

^ Target is equivalent to or greater than previous year.
^^ No target is set.