Due to an increased focus on critical projects, including upgrading our oldest compactus and essential building works, there may be a delay in responding to inquiries. Additionally, as some Library staff are working offsite due to the COVID-19 situation, it may take a little extra time to find you the best information available to answer your inquiry. We will, however, continue to try to respond within the time frames outlined in our Service Charter.

How can we help? 

Not sure where to start your research? Stuck somewhere along the way? Ask a Librarian. 
Our librarians provide research tips and strategies to point you in the right direction. 


Information about how we can answer your question.


Call us during opening hours on +61 (02) 6262 1266


Speak to a librarian in one of our reading rooms.

Or Book a Librarian to make an appointment with a librarian or curator for professional guidance about your research.


Address postal enquiries to: 

Information Services
National Library of Australia
Canberra ACT 2600

Response time

We can spend up to one hour on enquiries. Most are answered within a few days, however complex and special collection enquiries may take one week or longer.

Check an existing enquiry.