Service Charter - March to July 2020
Due to an increased focus on critical projects, including upgrading our oldest compactus, essential building works, and transitioning to new collection delivery arrangements there may be a delay in responding to requests. We will try to respond in the timeframes outlined in our Service Charter. Responding to offers of archival collections will take significantly longer.

How can we help? 

Not sure where to start your research? Stuck somewhere along the way? Ask a Librarian. 
Our librarians provide research tips and strategies to point you in the right direction. 


Information about how we can answer your question.


Call us during opening hours on +61 (02) 6262 1266

Social Media

Have a quick question? Ask us on or #askalibrarian


Speak to a librarian in one of our reading rooms.

Or Book a Librarian to make an appointment with a librarian or curator for professional guidance about your research.


Address postal enquiries to: 

Information Services
National Library of Australia
Canberra ACT 2600

Response time

We can spend up to one hour on enquiries. Most are answered within a few days, however complex and special collection enquiries may take one week or longer.

Check an existing enquiry.