Table 3.8: Summary of Results against the Cross-Agency Key Performance Indicators, 2013–14

Indicator

Result

Visitor interactions

Fully met

Participation in public and school programs

Not met

Quantity of school learning programs delivered

Not met

Visitor satisfaction

Fully met

Expenditure mix

Partially met

Collection management and access

Not met

The indicators where the targets were not met reflect the impact of increased staff movements and delays in replacing staff, particularly in the latter half of the reporting year.

Table 3.9: Cross-Cultural Agency Key Performance Indicators, 2013–14

Key Performance Indicators 1

Target

Actual

2014–15 Forward Estimates

2015–16 Forward Estimates

2016–17 Forward Estimates

Visitor interactions

Total number of visits to the organisation

939,000

1,276,552

888,000

960,000

915,000

Total number of visits to the organisation’s website in millions

34

46.60

36

38

41

Total number of onsite visits by students as part of an organised educational group

12,000

10,419

12,000

12,000

12,000

Participation in public and school programs

Number of people participating in public programs

415

528

415

395

395

Number of students participating in school programs

48,000

48,997

48,000

48,000

48,000

Quantity of school learning programs delivered

Number of organised programs delivered onsite

225

236

225

225

225

Number of program packages available online

4

4

4

4

4

Number of educational institutions participating in organised school learning programs

200

184

200

200

200

Visitor satisfaction

% of visitors that were satisfied or very satisfied with their visit

90

98

90

90

90

Expenditure mix

Expenditure on collection development (as a % of total expenditure)

32

30.20

30

30.70

31.70

Expenditure on other capital items (as a % of total expenditure)

9.80

8.30

13.70

11.30

8.20

Other expenditure (i.e. non-collection development)

Labour costs (as a % of total expenditure)

25.50

26.50

24.10

24.60

25.30

Other expenses (as a % of total expenditure)

 

32.70

 

35

 

32.10

 

33.50

 

34.80

Collection management and access

Number of acquisitions (made in the reporting period)

 

57,000

 

61,864

 

54,000

 

54,000

 

54,000

Total number of objects accessioned (in the reporting period)

47,000

43,793

47,000

47,000

47,000

% of the total collection available to the public

92

92.40

92

92

92

% of the total collection available to the public online

4.10

3.95

4.60

5.10

5.60

% of the total collection digitised

3.40

3.62

3.60

3.90

4.10

1 The national arts and cultural agencies are progressively implementing a range of cross-agency key performance indicators from 2012–13 to 2014–15 to facilitate standardised reporting to enable aggregation of data across the agencies.