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Table 3.8: Summary of Results against the Cross-Agency Key Performance Indicators, 2013–14
Indicator |
Result |
Visitor interactions |
Fully met |
Participation in public and school programs |
Not met |
Quantity of school learning programs delivered |
Not met |
Visitor satisfaction |
Fully met |
Expenditure mix |
Partially met |
Collection management and access |
Not met |
The indicators where the targets were not met reflect the impact of increased staff movements and delays in replacing staff, particularly in the latter half of the reporting year.
Table 3.9: Cross-Cultural Agency Key Performance Indicators, 2013–14
Key Performance Indicators 1 |
Target |
Actual |
2014–15 Forward Estimates |
2015–16 Forward Estimates |
2016–17 Forward Estimates |
Visitor interactions |
|||||
Total number of visits to the organisation |
939,000 |
1,276,552 |
888,000 |
960,000 |
915,000 |
Total number of visits to the organisation’s website in millions |
34 |
46.60 |
36 |
38 |
41 |
Total number of onsite visits by students as part of an organised educational group |
12,000 |
10,419 |
12,000 |
12,000 |
12,000 |
Participation in public and school programs |
|||||
Number of people participating in public programs |
415 |
528 |
415 |
395 |
395 |
Number of students participating in school programs |
48,000 |
48,997 |
48,000 |
48,000 |
48,000 |
Quantity of school learning programs delivered |
|||||
Number of organised programs delivered onsite |
225 |
236 |
225 |
225 |
225 |
Number of program packages available online |
4 |
4 |
4 |
4 |
4 |
Number of educational institutions participating in organised school learning programs |
200 |
184 |
200 |
200 |
200 |
Visitor satisfaction |
|||||
% of visitors that were satisfied or very satisfied with their visit |
90 |
98 |
90 |
90 |
90 |
Expenditure mix |
|||||
Expenditure on collection development (as a % of total expenditure) |
32 |
30.20 |
30 |
30.70 |
31.70 |
Expenditure on other capital items (as a % of total expenditure) |
9.80 |
8.30 |
13.70 |
11.30 |
8.20 |
Other expenditure (i.e. non-collection development) |
|||||
Labour costs (as a % of total expenditure) |
25.50 |
26.50 |
24.10 |
24.60 |
25.30 |
Other expenses (as a % of total expenditure) |
32.70 |
35 |
32.10 |
33.50 |
34.80 |
Collection management and access |
|||||
Number of acquisitions (made in the reporting period) |
57,000 |
61,864 |
54,000 |
54,000 |
54,000 |
Total number of objects accessioned (in the reporting period) |
47,000 |
43,793 |
47,000 |
47,000 |
47,000 |
% of the total collection available to the public |
92 |
92.40 |
92 |
92 |
92 |
% of the total collection available to the public online |
4.10 |
3.95 |
4.60 |
5.10 |
5.60 |
% of the total collection digitised |
3.40 |
3.62 |
3.60 |
3.90 |
4.10 |
1 The national arts and cultural agencies are progressively implementing a range of cross-agency key performance indicators from 2012–13 to 2014–15 to facilitate standardised reporting to enable aggregation of data across the agencies.