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With only a few exceptions, the Library fully met or exceeded its performance targets for the cross-agency key performance indicators. The targets for indicators reporting onsite visits by students, the number of educational institutions participating in Library programs and the number of school learning programs delivered were not met. In 2014–15, a shift in focus to developing and delivering more online educational programs for a national audience resulted in evening programs for school groups being discontinued, and onsite school group tours being available from Tuesday to Thursday only.
Table 3.8 lists the Library’s results against the cross-cultural agency key performance indicators.
Table 3.8: Cross-cultural Agency Key Performance Indicators, 2014–15
Key Performance Indicators 1 |
2013–14 |
Actual |
Target |
2015–16 |
2016–17 |
2017–18 |
---|---|---|---|---|---|---|
Visitor interactions |
||||||
Total number of visits to the organisation |
1,276,552 |
1,234,200 |
918,000 |
934,000 |
874,000 |
874,000 |
Total number of visits to the organisation’s website in millions |
46.60 |
28 2 |
24 |
26 |
27 |
29 |
Total number of onsite visits by students as part of an organised educational group |
10,419 |
7,340 |
10,400 |
10,400 |
10,400 |
10,400 |
Participation in public and school programs |
||||||
Number of people participating in public programs |
528 |
517 |
400 |
380 |
370 |
360 |
Number of students participating in school programs |
48,997 |
56,588 |
46,400 |
46,400 |
46,400 |
46,400 |
Quantity of school learning programs delivered |
||||||
Number of organised programs delivered onsite |
236 |
180 |
225 |
225 |
225 |
225 |
Number of program packages available online |
4 |
7 |
6 |
8 |
10 |
12 |
Number of educational institutions participating in organised school learning programs |
184 |
143 |
200 |
200 |
200 |
200 |
Visitor satisfaction |
||||||
% of visitors that were satisfied or very satisfied with their visit |
98 |
97 |
90 |
90 |
90 |
90 |
Expenditure mix |
||||||
Expenditure on collection development |
30.2 |
28.3 |
29.2 |
28.4 |
30 |
29.8 |
Expenditure on other capital items (as a % of total expenditure) |
8.3 |
12.9 |
12 |
14.4 |
9.3 |
9.9 |
Other expenditure (i.e. non-collection development) |
||||||
Labour costs |
26.5 |
25.6 |
25.1 |
24.7 |
26 |
25.7 |
Other expenses (as a % of total expenditure) |
35 |
33.3 |
33.7 |
32.5 |
34.7 |
34.6 |
Collection management and access |
||||||
Number of acquisitions (made in the reporting period) |
61,864 |
137,170 |
50,000 |
50,000 |
50,000 |
50,000 |
Total number of objects accessioned (in the reporting period) |
43,793 |
42,667 |
43,000 |
43,000 |
43,000 |
43,000 |
% of the total collection available to the public |
92.4 |
93 |
92 |
93 |
93 |
93 |
% of the total collection available to the public online |
3.95 |
5.3 |
4.4 |
4.8 |
5.2 |
5.6 |
% of the total collection digitised |
3.62 |
3.73 |
3.7 |
3.9 |
4.1 |
4.3 |
1 The national arts and cultural agencies have progressively implemented a range of cross-agency key performance indicators from 2012–13 to 2014–15 to facilitate standardised reporting to enable aggregation of data across the agencies.
2 From July 2014, online usage is reported using Google Analytics. Previously, usage had been reported using AWStats.