With only a few exceptions, the Library fully met or exceeded its performance targets for the cross-agency key performance indicators. The targets for indicators reporting onsite visits by students, the number of educational institutions participating in Library programs and the number of school learning programs delivered were not met. In 2014–15, a shift in focus to developing and delivering more online educational programs for a national audience resulted in evening programs for school groups being discontinued, and onsite school group tours being available from Tuesday to Thursday only.

Table 3.8 lists the Library’s results against the cross-cultural agency key performance indicators.

Table 3.8: Cross-cultural Agency Key Performance Indicators, 2014–15

Key Performance Indicators 1

2013–14
Actual

Actual

Target

2015–16
Forward Estimates

2016–17
Forward Estimates

2017–18
Forward Estimates

Visitor interactions

Total number of visits to the organisation

1,276,552

1,234,200

918,000

934,000

874,000

874,000

Total number of visits to the organisation’s website in millions

46.60

28 2

24

26

27

29

Total number of onsite visits by students as part of an organised educational group

10,419

7,340

10,400

10,400

10,400

10,400

Participation in public and school programs

Number of people participating in public programs

528

517

400

380

370

360

Number of students participating in school programs

48,997

56,588

46,400

46,400

46,400

46,400

Quantity of school learning programs delivered

Number of organised programs delivered onsite

236

180

225

225

225

225

Number of program packages available online

4

7

6

8

10

12

Number of educational institutions participating in organised school learning programs

184

143

200

200

200

200

Visitor satisfaction

% of visitors that were satisfied or very satisfied with their visit

98

97

90

90

90

90

Expenditure mix

Expenditure on collection development
(as a % of total expenditure)

30.2

28.3

29.2

28.4

30

29.8

Expenditure on other capital items (as a % of total expenditure)

8.3

12.9

12

14.4

9.3

9.9

Other expenditure (i.e. non-collection development)

Labour costs
(as a % of total expenditure)

26.5

25.6

25.1

24.7

26

25.7

Other expenses (as a % of total expenditure)

35

33.3

33.7

32.5

34.7

34.6

Collection management and access

Number of acquisitions (made in the reporting period)

61,864

137,170

50,000

50,000

50,000

50,000

Total number of objects accessioned (in the reporting period)

43,793

42,667

43,000

43,000

43,000

43,000

% of the total collection available to the public

92.4

93

92

93

93

93

% of the total collection available to the public online

3.95

5.3

4.4

4.8

5.2

5.6

% of the total collection digitised

3.62

3.73

3.7

3.9

4.1

4.3

1 The national arts and cultural agencies have progressively implemented a range of cross-agency key performance indicators from 2012–13 to 2014–15 to facilitate standardised reporting to enable aggregation of data across the agencies.

2 From July 2014, online usage is reported using Google Analytics. Previously, usage had been reported using AWStats.