With only two exceptions, the Library fully met or exceeded its performance targets for the cross-agency key performance indicators. The targets for indicators reporting the number of visits to the website and the number of onsite visits by students were not met. In 2015–16, the Library continued to focus on developing and delivering more online educational programs for a national audience, with particular emphasis on secondary education in both the development of digital resources and in marketing. The Digital Classroom education platform provided activities to engage students with significant items from the Library’s collections. 

Table 3.1 lists the Library's results against the cross-cultural agency key performance indicators.

Table 3.1: Cross-cultural Agency Key Performance Indicators, 2015-16

Key Performance Indicators1 2014–15 actual Actual Target 2016–17 forward estimates 2017–18 forward estimates 2018–19 forward estimates
Visitor interactions
Total number of visits to the organisation 1,234,200 1,175,564 1,104,000 1,026,000 1,026,000 1,026,000
Total number of visits to the organisation’s website in millions 28 27.8 30 32 34 36
Total number of onsite visits by students as part of an organised educational group 7,340 6,699 8,694 8,640 8,640 8,640
Participation in public and school programs
Number of people participating in public programs 517 501 380 370 360 360
Number of students participating in school programs 56,588 49,113 44,690 48,640 50,640 52,640
Quantity of school learning programs delivered
Number of organised programs delivered onsite 180 195 173 173 173 173
Number of program packages available online 7 9 8 10 12 14
Number of educational institutions participating in organised school learning programs 143 150 133 133 133 133
Visitor satisfaction
% of visitors that were satisfied or very satisfied with their visit 97 92.4 90 90 90 90
Expenditure mix
Expenditure on collection development (as a % of total expenditure) 28.3 28.64 27.2 27.9 28.4 29.4
Expenditure on other capital items (as a % of total expenditure) 12.9 12.15 13.9 13.2 11.7 8.4
Other expenditure (i.e. non-collection development)
Labour costs (as a % of total expenditure) 25.6 26.14 25.4 25.2 25.6 26.5
Other expenses (as a % of total expenditure) 33.3 33.06 34.4 33.7 34.3 35.7
Collection management and access
Number of acquisitions (made in the reporting period) 137,170 188,213 51,000 51,000 51,000 51,000
Total number of objects accessioned (in the reporting period) 42,667 46,170 43,000 43,000 43,000 43,000
% of the total collection available to the public 93 92.9 93 93 93 94
% of the total collection available to the public online 5.3 5.5 4.4 4.30 4.40 4.50
% of the total collection digitised 3.73 3.8 3.7 3.95 4 4

1 The national arts and cultural agencies have progressively implemented a range of cross-agency key performance indicators to facilitate standardised reporting to enable aggregation of data across the agencies.