Enhanced Requesting

Enhanced Requesting lets you submit interlibrary loan requests directly from Libraries Australia Search.

Libraries Australia provides a number of options for users to get items via the ‘Get this item’ button in Libraries Australia Search. When you select this button, you will see 4 tabs: Online, Copy, Loan, and Buy.

With Enhanced Requesting activated on your Libraries Australia account, you and your library’s users can request loans or copies of items via the Copy or Loan tab by completing an online form.

Enhanced Requesting is only available to members using the Libraries Australia Document Delivery system (not ISO compliant document delivery systems).

Activating Enhanced Requesting on your Libraries Australia account

Your account can be set up to use 1 of 2 forms for submitting Enhanced Requests:

  • long form—for your library’s users

  • short form—for interlibrary loan staff.

Enhanced Requesting is turned off by default on your Libraries Australia account. If Enhanced Requesting is activated, you will see 2 extra links on the Copy or Loan tab when you select ‘Get this item’ in Libraries Australia Search:

  • Request a copy via your library and

  • Request a loan via your library.

If you do not have Enhanced Requesting activated on your account and would like it to be activated, contact Libraries Australia member support. Alternatively, if your library has a member with Libraries Australia Customer Administrator access, they can set up Enhanced Requesting.

Submitting an Enhanced Requesting form in Libraries Australia Search

With Enhanced Requesting activated, when you select ‘Get this item’ you are given 2 options under the Copy or Loan tab:

  • Request a copy via your library, and

  • Request a loan via your library.

An Enhanced Requesting form is available when you select either option.

‘Request a copy via your library’ is linked to a Copy Request Form which you can use to request a photocopy of the item.

‘Request a loan via your library’ is linked to a Loan Request Form which you can use to place an interlibrary loan request for the item.

Bibliographic details of the item are automatically included in the form.

If you are using the long form, there are mandatory fields for completion: name, address, email and phone, and tick boxes for fee options and loan/copyright conditions. Staff members using the short form do not need to enter these details.

The Copy Request Form also has fields for specifying chapters, articles, volumes and page numbers.

Both the Copy and Loan forms include a Special Requirements box, where you can add additional important information.

For more information on submitting Enhanced Requests, see:

What happens to the request once the form has been submitted?

If your library uses Libraries Australia Document Delivery, the request will go straight to your LADD account.

If your library does not use LADD, the request will go to your library’s ILRS email address.

In either case, an interlibrary loan officer will need to action the request before it is sent out to other libraries.

Processing Enhanced Requests in LADD

Enhanced Requests are processed by the lender in the same way as normal incoming requests. If your library has asked for Enhanced Requesting to be activated, new outgoing interlibrary loan requests submitted via Libraries Australia Search will appear in your library’s LADD account as Status: Idle, Authorisation status: Check Manual’ (for requests without holdings) or AutoMediated:AuthManual (for requests with holdings).

These requests will need to be Authorised before they are sent out to other libraries on the rota. Once Authorised, they will appear the same as other LADD requests and will allow you to manage the selection of libraries on the rota before being sent.

To find Enhanced Requests:

  • click on Requests to go to the ILL Request Search screen

  • under Your Library’s Role select Borrower

  • select Status = Idle and Authorisation Status = Check Manual OR AutoMediated:AuthManual

  • click on Search.

To find a particular request using the number issued when the ILL request form was submitted in Libraries Australia Search (eg LA293), go to the ILL Request Search screen and enter the number (including LA) into the Patron Name field. Click on Search.

To authorise Enhanced Requests:

  • select the desired requests and submit the Request action

  • change the Authorisation Status to Authorisied

  • make any changes to the rota if necessary and click on Request.

If you do not wish to authorise an Enhanced Request, action the request and change the Authorisation Status to Un-Authorised. You can then complete the request by submitting the Complete action in the requests results screen. This will remove it from your list of active requests.

Once a request has been submitted, you will see several minor differences in the display of request information:

  • Verification Source will appear as Work Source in the Notes field

  • Additional Number/s will appear as Record ID (eg Titles Record ID, Authors Record ID etc) in the Notes field

  • notes about the conditions of the request including acceptance of copyright conditions and charges will appear in the Notes field

  • patron details will automatically appear in the Patron Name field (Requester view only).

These differences affect the display of information only and do not require any change in the processes for handling requests.

For more information on submitting Enhanced Requests, see: