Get help

Libraries Australia member support

Libraries Australia member support is available Monday to Friday, 9am to 5pm AEST/ADST and can be contacted by phone or online. 

Member support can help you with:

  • membership and billing enquiries

  • troubleshooting

  • setting up optional features such as deep linking and email alerts

  • ISO ILL testing

  • data migration.

Call member support

Freecall 1800 026 155

Contact member support online 


Upgrades and outages

Something not working? It may be due to a scheduled upgrade or outage. Check the table below to find out which services are currently unavailable and when they are likely to be back online.

Service Status  Planned outage
Libraries Australia Search Available  None
Libraries Australia Document Delivery (LADD) Available None
Libraries Australia Administration  Available None
Data Contribution Service (RIS) Available None
Catalogue Enrichment Service (RES)  Available None
Web Cataloguing  Available None
Cataloguing Client Available None