Do you lend and borrow items using the Libraries Australia Document Delivery service?
If so, you may have noticed a Document Delivery Report popping up in your email inbox recently.
Interesting, but nothing you have to look at straight away, right? Um … not exactly.
Am I meant to do something with this? Yes, actually.
What is a Document Delivery Report?
A Document Delivery Report shows you how many items your library has supplied and requested over the past 2 months—and how much you’ll need to pay.
We send it to you as a courtesy so that you can check all the charges and make sure everything is in order before we send you your final, payable invoice.
What do I need to do?
You need to check your report to make sure you won’t be charged for something you shouldn’t be—like a loan from a library with which you have a reciprocal lending arrangement.
If something looks wrong, you’ll need to get in touch with us as soon as possible so that we can correct it before sending you an invoice.
How long do I have?
You have 2 weeks to check your report and let us know if there are any errors.
Once the two weeks have passed, we’ll assume you’re okay with the charges listed in the report and will send you an invoice requesting payment.
What if I don’t do anything?
Once we’ve issued your invoice, we’re unable to reverse any charges. Unfortunately, that means that you’ll have to pay the invoice in full—even if you’ve been wrongly charged.
Hang on—I’m not receiving any reports!
If you aren’t receiving Document Delivery Reports and would like to, let us know.