Service Charter - March to July 2020
Due to an increased focus on critical projects, including upgrading our oldest compactus, essential building works, and transitioning to new collection delivery arrangements there may be a delay in responding to requests. We will try to respond in the timeframes outlined in our Service Charter. Responding to offers of archival collections will take significantly longer.

General enquiries

Phone + 61 (0)2 6262 1111
Fax +61 (0)2 6257 1703

Street and postal address

National Library of Australia
Canberra ACT 2600
AUSTRALIA

ABN 28 346 858 075

Reader services

Phone: +61 (0)2 6262 1266
Fax: +61 (0)2 6273 5081
Opening hours
Make an enquiry using our online form
Ask a Librarian
Reading rooms

If you are deaf or have a hearing or speech impairment, contact us through the National Relay Service TTY: 133 677, Speak and Listen: 1300 555 727, Internet: http://relayservice.gov.au/making-a-call/internet-relay/
Once connected to the Service, ask for the number you wish to contact.

Contact a specific area of the Library

General reference enquiries Make an enquiry using our online form
Ask a Librarian
Phone + 61 (0)2 6262 1266
Media and communications

Media enquiries
Phone: 0401 226 697
media@nla.gov.au

Marketing and communications enquiries
marketing@nla.gov.au

Social media enquiries
social.media@nla.gov.au

Security

Security
Phone: +61 (0)2 6262 1376
security@nla.gov.au

Bookshop (sales and promotion)

Bookshop
Phone: +61 (0)2 6262 1424
Fax: +61 (0)2 6262 1014 
nlshop@nla.gov.au
Online shop

Sales, promotion and online shop
Phone: +61 (0)2 6262 1150
Fax: + 61 (0)2 6273 1084
nlasales@nla.gov.au

Cafes (bookplate and paperplate)

Phone: + 61 (0)2 6262 1154
Fax: + 61 (0)2 6273 0375
bookplate@nla.gov.au
bookplate

Venue hire

Phone: + 61 (0)2 6262 1234
Fax: + 61 (0)2 6262 1274
venuehire@nla.gov.au
Venue hire information

Events, tours and education

For group bookings enquiries
Phone: + 61 (0)2 6262 1271
Fax: + 61 (0)2 6273 4493
Email: bookings@nla.gov.au 
Tours at the Library

Friends of the National Library

Phone: + 61 (0)2 6262 1698
Fax: + 61 (0)2 6273 4493
Email: friends@nla.gov.au
Friends information

User feedback

Online form

Legal Deposit

Phone: + 61 (0)2 6262 1312
Address: Legal Deposit Unit
National Library of Australia
Canberra ACT 2600
Fax: + 61 (0)2 6273 4492
Legal deposit contact form
Legal deposit information

Prepublication Data Service

Phone: + 61 (0)2 6262 1458 
Fax: + 61 (0)2 6273 4492
pds@nla.gov.au
Prepublication Data Service information

ISMN

Phone: + 61 (0)2 6262 1777
Fax: + 61 (0)2 6273 4492
ismn@nla.gov.au
ISMN information

ISSN

Phone: + 61 (0)2 6262 1213
Operators are available between 10.00am-12.00pm
and 2.00pm-4.00pm Monday to Friday. 
Fax: + 61 (0)2 6273 4322 
issn@nla.gov.au 
ISSN information

Document Supply Services

Phone: + 61 (0)2 6262 1269
Fax: + 61 (0)2 6273 2719
docss@nla.gov.au 
Document Supply Services